Shipping & Delivery Policy
Last updated: 19 October 2026
This policy applies to orders placed on www.pepperfumes.com.
1. Delivery charges
Delivery is free on eligible orders within India, except when purchasing only one Multi Flora Honey 250g jar, which carries a ₹49 delivery charge. Buying two or more Honey 250g jars, or adding any other product, qualifies for Free Delivery.
There is no minimum order amount. The delivery charge, if any, is shown at checkout before you pay and is included in your order total.
2. Payment
Website orders can be paid online through Razorpay. Cash on Delivery (COD) is available only when it is shown as a payment option at checkout for your order.
3. Where we deliver
We deliver within India. Delivery depends on courier serviceability for your PIN code. If we are unable to ship to your address, we will contact you and, if the order cannot be delivered, cancel it with a full refund.
4. Maximum order weight
The maximum shipping weight for a single website order is 5 kg. If your cart is above 5 kg, checkout will ask you to reduce the quantity or place separate orders.
5. Dispatch and delivery time
Orders are normally dispatched within 1–2 working days. Delivery time after dispatch varies by destination and courier availability. Any delivery timeline is an estimate, and we cannot guarantee a specific delivery date.
6. Tracking
Once your order has been dispatched, we provide a tracking link so you can follow your parcel.
7. Address, failed delivery and delays
Please check your delivery address and phone number carefully before paying. If you notice a mistake, if a delivery attempt fails, or if your parcel is delayed, contact us with your order number and we will help with the courier.
8. Damaged, leaking, incorrect or missing items
Damaged, leaking, incorrect or missing product? You can request a refund or replacement within 48 hours of confirmed delivery. See Terms & Conditions, section 8 for details.
9. Contact
Email: fumespepper@gmail.com · Call / WhatsApp: +91 94183 52525 · Contact page